FAQs

WHO ARE WE

We are a small family-run online store base in Brisbane and we specialize in selling natural baby products of the highest quality for your precious little ones. We have two baby daughters and we know very well how important it is to parents to get the right products and brands on time and without too much shopping around.

 

HOW MUCH DOES POSTAGE COST

For all orders under $70, we charge flat Postage of $11.50. All orders over $70 qualify for FREE postage!

For oversized or bulky items the delivery fee will be calculated according to height, width and weight and you’ll see it at checkout. Please note that oversized items will not be delivered to PO Box addresses.

 

HOW DO I TRACK MY ORDER?

We mostly uses Australia Post to deliver your packages of Australian Supplied products, but occasionally, we also uses Sendle courier. We will provide you with a tracking number whenever possible.

 

WHAT IF I WANT TO RETURN OR EXCHANGE MY ORDER

In case you are not satisfied or have purchased the wrong size, style or brand, we are happy to offer you a full refund, store credit or exchange.  The exception to this are sale items for which we offer no refunds.

You can read more in our Shipping & Returns policy or email us at info@bloomkids.com.au

 

WHAT IF YOU DON’T HAVE THE PRODUCT I’M LOOKING FOR

We provide a vast handpicked product range and an assortment of styles, sizes and brands. If you cannot find the size or style you are looking for in our vast array of products we will do everything in our control to source it for you at a reasonable price. Please contact us at info@bloomkids.com.au

 

WHERE DO YOUR PRODUCTS COME FROM

Bloom Kids is fully committed to provide the best product to keep your child happy and safe in the most natural and eco-friendly way. Hence we only partner with suppliers in Australia and internationally who can guarantee a high level of standard at affordable prices.

 

DO YOU SHIP INTERNATIONALLY

At this stage, we only ship within Australia. For orders outside Australia, please email us at info@bloomkids.com.au prior to ordering.

 

CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT

Yes! Please email us at info@bloomkids.com.au within 2 hours of when you placed the order if you require any changes.

 

HOW DO I USE A DISCOUNT CODE

Once you’ve reached the checkout stage, enter your discount code into our discount bar and click ‘Apply’. If the code is valid, your discount will be applied!

Please note, only one promotion/discount code is redeemable per order.

 

HOW LONG IS DELIVERY

Orders can take between 10-25 days for our internationally supplied products, although most of the time they arrive earlier. We use that time frame to take into consideration any potential delays during transit or from customs, which are unfortunately out of our control.

This is excluding our Australian supplied products that ship in just 3-9 business days for most brands.

During peak holiday times, shipping for internationally supplied products may take up to 49 days.

Should you be unsure what is local or not, at any stage before you order feel free to email info@bloomkids.com.au for any assistance.

If your order isn’t received after 5 weeks, please contact us at info@bloomkids.com.au and we will contact our suppliers and investigate the matter to resolve any potential issues.

 


ARE ALL SIZES THE SAME?

Due to us sourcing our products from many different suppliers, our sizes may vary slightly as each brand is different. The sizing is to be used as a guide only and may differ depending on the size or weight of your baby for their age. We always recommend ordering a slightly larger size for growth, particularly if your baby is larger for their age.

If you would like a size chart for any particular product that may not have one present, please contact us via Email info@bloomkids.com.au and we should be able to provide you with one prior to you purchasing.

 

WHAT IF MY ITEM IS FAULTY?

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible. If you receive your item but are unhappy with the purchase, we will not refund the item unless it arrived damaged, deformed or significantly different to what was described or pictured on our website.

Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us via email at info@bloomkids.com.au. For more information please see our refund policy.

 

WHAT HAPPENS IF MY PARCEL DOESN’T ARRIVE, OR IS LOST IN TRANSIT?

Once your parcels have left our supplier’s warehouse they are then the property of the courier companies that each supplier chooses. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you and potentially refund you.

Contact us at info@bloomkids.com.au.

 

HOW CAN I PAY FOR MY ONLINE PURCHASES?

You can pay by VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL and AFTERPAY.

 

WHO DO I CONTACT IF I’M HAVING TROUBLE ORDERING ONLINE?

Contact us at info@bloomkids.com.au or complete the Contact us form and we will get back to you as soon as we can.

 

WILL ALL MY ITEMS ARRIVE TOGETHER?

Depending on the products that your purchase, if they’re from different distributors they’ll often arrive separately.
 

NEED ANY FURTHER HELP?

At Bloom Kids we’re always working to improve your experience with fast, simple and easy online shopping; we would love to hear your feedback and ideas from placing your order.

Email us at: info@bloomkids.com.au